{
  "page": {
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    "url": "https://status.myndbend.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
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We are following up to find the root cause.","created_at":"2022-08-30T08:02:33.712-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-30T08:02:33.712-04:00","display_at":"2022-08-30T08:02:33.712-04:00","deliver_notifications":true,"tweet_id":null,"id":"8zqdrhgby7t5","incident_id":"wv9873fdvc4n","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2022-08-30T07:35:54.148-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-30T07:35:54.148-04:00","display_at":"2022-08-30T07:35:54.148-04:00","deliver_notifications":false,"tweet_id":null,"id":"cmj07s7n5k0r","incident_id":"wv9873fdvc4n","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2022-08-30T07:34:26.176-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-30T07:34:26.176-04:00","display_at":"2022-08-30T07:34:26.176-04:00","deliver_notifications":false,"tweet_id":null,"id":"08g4jz2s6b4y","incident_id":"wv9873fdvc4n","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an issue regarding authentication to Zendesk API. 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We will provide updates as necessary.","created_at":"2022-08-05T08:08:14.724-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-05T08:08:14.724-04:00","display_at":"2022-08-05T08:08:14.724-04:00","deliver_notifications":false,"tweet_id":null,"id":"fy88mg5x3hls","incident_id":"hc87d51l8809","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"https://support.myndbend.com/hc/en-us/articles/8143290491284","created_at":"2022-08-05T07:04:33.201-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-05T07:04:33.201-04:00","display_at":"2022-08-05T07:04:33.201-04:00","deliver_notifications":true,"tweet_id":null,"id":"xpf3ggkfmmg6","incident_id":"hc87d51l8809","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2022-08-05T07:03:59.806-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-05T07:03:59.806-04:00","display_at":"2022-08-05T07:03:59.806-04:00","deliver_notifications":false,"tweet_id":null,"id":"lrmwndtx12fb","incident_id":"hc87d51l8809","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2022-08-05T07:02:31.628-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-05T07:02:31.628-04:00","display_at":"2022-08-05T07:02:31.628-04:00","deliver_notifications":false,"tweet_id":null,"id":"2llk2f6ksgw7","incident_id":"hc87d51l8809","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Myndbend Process Manager","created_at":"2022-01-04T11:27:31.586-05:00","updated_at":"2025-12-29T10:48:44.760-05:00","position":3,"description":null,"showcase":true,"start_date":"2022-01-04T00:00:00.000-05:00","id":"wkspfk4bygkn","page_id":"92fkwq06vnfw","group_id":null}]},{"name":"Slow response times","status":"resolved","created_at":"2022-06-01T10:46:31.365-04:00","updated_at":"2022-06-01T11:29:53.332-04:00","monitoring_at":null,"resolved_at":"2022-06-01T11:29:53.317-04:00","impact":"none","shortlink":"https://stspg.io/cgcxrff6yfpr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-06-01T10:46:31.360-04:00","reminder_intervals":null,"id":"4b594wtq6g3q","page_id":"92fkwq06vnfw","incident_updates":[{"status":"resolved","body":"After a minor hotfix deployment early morning, certain accounts saw very slow loading times due to files that were cached locally and unable to load from the server. We have identified the root cause and working on a resolution before another release.","created_at":"2022-06-01T11:29:53.317-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-06-01T11:29:53.317-04:00","display_at":"2022-06-01T11:29:53.317-04:00","deliver_notifications":true,"tweet_id":null,"id":"k8l416dbvjtc","incident_id":"4b594wtq6g3q","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are investigating reports of slow response times in the app.","created_at":"2022-06-01T10:46:31.418-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-06-01T10:46:31.418-04:00","display_at":"2022-06-01T10:46:31.418-04:00","deliver_notifications":true,"tweet_id":null,"id":"6tdmvfgw38hk","incident_id":"4b594wtq6g3q","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Myndbend Process Manager","created_at":"2022-01-04T11:27:31.586-05:00","updated_at":"2025-12-29T10:48:44.760-05:00","position":3,"description":null,"showcase":true,"start_date":"2022-01-04T00:00:00.000-05:00","id":"wkspfk4bygkn","page_id":"92fkwq06vnfw","group_id":null}]},{"name":"Webhook processing outage","status":"resolved","created_at":"2022-03-23T09:09:25.910-04:00","updated_at":"2022-04-04T13:11:07.583-04:00","monitoring_at":"2022-03-23T10:10:38.423-04:00","resolved_at":"2022-03-23T10:16:28.184-04:00","impact":"major","shortlink":"https://stspg.io/8m6h8pw4640y","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-03-23T09:09:25.905-04:00","reminder_intervals":null,"id":"b6fzf2v4wgjk","page_id":"92fkwq06vnfw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2022-03-23T10:16:28.184-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-23T10:16:28.184-04:00","display_at":"2022-03-23T10:16:28.184-04:00","deliver_notifications":true,"tweet_id":null,"id":"mf5r0fc0ftd1","incident_id":"b6fzf2v4wgjk","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified the issue as slow webhook processing due to excessive messages in queue that were not handled normally. We are investigating the root cause.","created_at":"2022-03-23T10:10:38.423-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-23T10:10:38.423-04:00","display_at":"2022-03-23T10:10:38.423-04:00","deliver_notifications":true,"tweet_id":null,"id":"t5nb2rlg49zp","incident_id":"b6fzf2v4wgjk","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2022-03-23T09:09:25.984-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-23T09:09:25.984-04:00","display_at":"2022-03-23T09:09:25.984-04:00","deliver_notifications":true,"tweet_id":null,"id":"mmqy5rxt2mwl","incident_id":"b6fzf2v4wgjk","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"### Root Cause Analysis\n\nOn March 23rd at 9:09 am EDT, we were alerted of slow processing time on automated actions performed by the Myndbend Process Manager via the webhook. After further investigation, we identified and resolved an issue with sequenced child ticket processing that exponentially added to the volume of messages in our processing queue. \n\n#### Resolution\n\nMessages that were in the queue were held while the faulty messages were processed. Once the messages cleared, our service began operating normally at 10:16 EDT. \n\n#### Remediation \n\nNo further actions are required at this time. All delayed messages were eventually processed, and tickets were updated properly. \n\nWe apologize for the processing delays and will ensure that future occurrences are prevented.","postmortem_body_last_updated_at":"2022-04-04T13:11:07.563-04:00","postmortem_ignored":false,"postmortem_published_at":"2022-04-04T13:11:07.563-04:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Myndbend Process Manager","created_at":"2022-01-04T11:27:31.586-05:00","updated_at":"2025-12-29T10:48:44.760-05:00","position":3,"description":null,"showcase":true,"start_date":"2022-01-04T00:00:00.000-05:00","id":"wkspfk4bygkn","page_id":"92fkwq06vnfw","group_id":null}]},{"name":"Some accounts reporting 504 gateway timeout error","status":"resolved","created_at":"2022-03-09T09:29:18.497-05:00","updated_at":"2022-03-09T10:08:09.641-05:00","monitoring_at":"2022-03-09T10:07:04.000-05:00","resolved_at":"2022-03-09T10:08:09.628-05:00","impact":"minor","shortlink":"https://stspg.io/qqvb1d85djvc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-03-09T09:29:18.493-05:00","reminder_intervals":null,"id":"6gjg5m52295s","page_id":"92fkwq06vnfw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2022-03-09T10:08:09.628-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-09T10:08:09.628-05:00","display_at":"2022-03-09T10:08:09.628-05:00","deliver_notifications":false,"tweet_id":null,"id":"ggw5xrwwj3c0","incident_id":"6gjg5m52295s","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Rollback complete and we are monitoring the results.","created_at":"2022-03-09T10:07:04.236-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-09T10:07:23.160-05:00","display_at":"2022-03-09T10:07:04.000-05:00","deliver_notifications":true,"tweet_id":null,"id":"rj9wytyb9b5m","incident_id":"6gjg5m52295s","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"After the release today we noticed an increase in performance issues and have rolled back the release. Errors have cleared and everything is operational. Investigation on the root cause will continue.","created_at":"2022-03-09T10:06:47.579-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-09T10:06:47.579-05:00","display_at":"2022-03-09T10:06:47.579-05:00","deliver_notifications":true,"tweet_id":null,"id":"12d1ck1xf123","incident_id":"6gjg5m52295s","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2022-03-09T09:29:18.548-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-03-09T09:29:18.548-05:00","display_at":"2022-03-09T09:29:18.548-05:00","deliver_notifications":true,"tweet_id":null,"id":"6r0pbt6bxjck","incident_id":"6gjg5m52295s","custom_tweet":null,"affected_components":[{"code":"wkspfk4bygkn","name":"Myndbend Process Manager","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Myndbend Process Manager","created_at":"2022-01-04T11:27:31.586-05:00","updated_at":"2025-12-29T10:48:44.760-05:00","position":3,"description":null,"showcase":true,"start_date":"2022-01-04T00:00:00.000-05:00","id":"wkspfk4bygkn","page_id":"92fkwq06vnfw","group_id":null}]},{"name":"This is an example incident","status":"resolved","created_at":"2021-05-02T17:31:17.135-04:00","updated_at":"2022-01-04T11:09:06.253-05:00","monitoring_at":"2021-05-02T16:55:17.244-04:00","resolved_at":"2021-05-02T17:05:17.294-04:00","impact":"none","shortlink":"https://stspg.io/mqfc0w2rxj85","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2021-05-03T16:49:17.142-04:00","reminder_intervals":null,"id":"mskcqtjhhghy","page_id":"92fkwq06vnfw","incident_updates":[{"status":"resolved","body":"Empathize with those affected and let them know everything is operating as normal.","created_at":"2021-05-03T16:49:17.323-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-05-03T16:49:17.323-04:00","display_at":"2021-05-02T17:05:17.294-04:00","deliver_notifications":true,"tweet_id":null,"id":"wln1t0chx9m0","incident_id":"mskcqtjhhghy","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Let your users know once a fix is in place, and keep communication clear and precise.","created_at":"2021-05-03T16:49:17.275-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-05-03T16:49:17.275-04:00","display_at":"2021-05-02T16:55:17.244-04:00","deliver_notifications":true,"tweet_id":null,"id":"2yh92snz8vf3","incident_id":"mskcqtjhhghy","custom_tweet":null,"affected_components":null},{"status":"identified","body":"As you continue to work through the incident, update your customers frequently.","created_at":"2021-05-03T16:49:17.226-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-05-03T16:49:17.226-04:00","display_at":"2021-05-02T17:01:17.198-04:00","deliver_notifications":true,"tweet_id":null,"id":"1c4dpbsrl74x","incident_id":"mskcqtjhhghy","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.","created_at":"2021-05-03T16:49:17.186-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-05-03T16:49:17.186-04:00","display_at":"2021-05-02T17:31:17.135-04:00","deliver_notifications":true,"tweet_id":null,"id":"6gsj8d35l2dl","incident_id":"mskcqtjhhghy","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}