On March 23rd at 9:09 am EDT, we were alerted of slow processing time on automated actions performed by the Myndbend Process Manager via the webhook. After further investigation, we identified and resolved an issue with sequenced child ticket processing that exponentially added to the volume of messages in our processing queue.
Messages that were in the queue were held while the faulty messages were processed. Once the messages cleared, our service began operating normally at 10:16 EDT.
No further actions are required at this time. All delayed messages were eventually processed, and tickets were updated properly.
We apologize for the processing delays and will ensure that future occurrences are prevented.